Reserves: Information Technology Essentials

This is a list of books on reserve at the circulation desk on the top floor of Brown Library. 

ITE:102: Computer and Information Systems
Microsoft Office 2007: Windows XP Edition 2008
Microsoft Office 2003: Introductory Concepts and Techniques: Instructor's Edition
Microsoft Office 2007: Introductory Concepts and Techniques

ITE-182: User Support/Help Desk Principles
A Guide to Customer Service Skills for the Help Desk Professional - 2nd ed. 2005